Frequently Asked Questions
Everything you need to know about shopping with Bon.
What is the standard shipping timeframe for my order?
Orders at Bon are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international shipping.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am choosing the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Which payment methods do you accept?
Bon accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Bon, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.